Privacy Policy

The terms “We,” “Us,” “Our,” or “Company” refer to Koozo Commerce Pvt. Ltd. (Koozo), and the terms “You,” “Your,” or “Yourself” refer to the users. This Privacy Policy is an electronic record under the Information Technology Act, 2000, and the applicable rules. It does not require physical or digital signatures.

By using our website, you agree to this Privacy Policy, which outlines how we collect, use, and protect your data. If you do not agree with this policy, please do not use our website.

This policy is compliant with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It covers the collection, use, storage, and transfer of sensitive personal data or information. Please read it carefully.

By using our services or providing us with your information, you consent to its collection, use, and transfer according to this policy. We ensure that this will not cause any wrongful gain or loss to you.

1. USER INFORMATION

To use certain services on our website, you may need to provide:

  • Personal Details: Your name, email, age, and PIN code.
  • Payment Information: Credit or debit card details.
  • Preferences: Interests and other details that help us improve your experience.

This information allows us to enhance our services and tailor them to your needs. Any information already available in the public domain or under other laws will not be treated as sensitive.

2. COOKIES

We use cookies to improve your experience on our website. Cookies are small files that help us remember your preferences and track site usage without revealing your identity.

  • Example: If you personalize settings on our website, a cookie will help us remember your preferences for future visits.
  • Control Your Cookies: You can disable cookies in your browser settings, but this may affect your experience.

Our advertisers may set their own cookies if you interact with their ads. We do not control this process. Our web servers also collect limited information such as your IP address to help us understand site usage and improve performance.

3. LINKS TO OTHER SITES

Our website may contain links to other sites for your convenience. Please note that Koozo is not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies when visiting these sites.

4. INFORMATION SHARING

We only share your sensitive personal information with third parties under the following circumstances:

  • Legal Compliance: When required by law, court order, or government request to verify identity, prevent fraud, or assist in legal investigations.
  • Internal Use: With our group companies, employees, and trusted partners for processing, provided they adhere to confidentiality agreements.

5. INFORMATION SECURITY

We use industry-standard security measures to protect your data from unauthorized access, including encryption and secure servers.

  • Data Storage: Your information is stored securely in a password-protected database behind a firewall.
  • Important: While we take all possible precautions, no system is 100% secure. Be mindful of sharing sensitive information online.

6. POLICY CHANGES

The internet is constantly evolving, and so may our Privacy Policy. We will notify you of any changes through updates on this page. Your continued use of our services will indicate acceptance of the revised policy.

Rest assured: We will continue to use your data according to the terms under which it was collected, even if the policy changes.

7. GRIEVANCE REDRESSAL

If you have any concerns or complaints regarding this policy or your data, please contact our Grievance Officer:

  • Email: support@koozo.com
  • Address: Koozo Commerce Pvt. Ltd. Splendor Spectrum One, Tower 1, 4th Floor, Golf Course Ext. Road Sector-58, Gurugram, 122001, HR

We are committed to addressing your concerns promptly and ensuring a safe experience on our platform.